The Claims Process

 

1. REPORT

To file a claim, head over to swyfft.com/claims or you can call us 24/7 at
877-799-3389 x 1.


2. RESPOND

Within seconds, you'll be provided a claim number and adjuster information. If emergency service such as water removal is needed, we’ll send service professionals and notify you immediately. By using a Swyfft Repair Pro (see below), for emergency repairs or services, you incur no cost, even if the repair amount is less than the deductible or it is determined your policy does not provide coverage for the repairs. If we send them out, we take care of it.


3. REVIEW + TRACK

You will receive an email with a link to the Swyfft Claims Portal where you can manage your claim. You can upload photos, receipts, and communicate freely with our claims professionals.


4. ASSESS + RESOLVE

If needed, a field adjuster will come out and assess the damage. The information will then be reviewed by our inhouse adjusting team who will work with you for a fair and fast resolution. 


5. REPAIR

Upon resolution, either a Swyfft Repair Pro or a vendor of your choosing will repair the damage. By selecting one of our certified Swyfft Repair Pros, all work is of the highest quality, backed by a 3-year warranty and covered at the amount of the estimate.

*We fix it, we pay for it. Even if it's later determined the damage wasn't covered under your policy. If a member of our direct repair network does the repair work, it's covered.

 

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Avoid Claim Payment Delays. Update Your Mortgage Info.

Did you know the mortgagee we have on file is going to appear on your claims check? If it's wrong, you won't be able to cash the check.

Update Mortgagee

 

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Direct Repair Network

Relax. Help is on the way.

Damage to your home is stressful. But finding the right professional to repair it shouldn’t be. That’s where Swyfft’s Direct Repair Network comes in. Our vast network of best in class, local contractors and repair professionals are en route, in no time.

Services include:
  • Water mitigation & restoration
  • Roof repair & replacement
  • Board-up & tarping
  • HVAC inspection & repair
  • Fire & smoke cleanup/repair
  • Clothing & textile cleaning
  • Contents & electronics cleanup
  • Tree removal

 


 

We stand behind our work.

When you choose our Preferred Repair Network, all work comes with a three-year warranty. If it's not right, we'll fix it at no charge to you.
Certfication

How it works

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What customers are saying about Swyfft's Repair Pros...

Quality workmanship, professional, courteous. Insured satisfied.

-Mendoza


Everybody was patient with me and explained everything and they worked with masks on, which I really appreciated.

-Davis


Crew was nice, clean and respectful. Speedy cleanup process.

-Levin


Great work, communicated, went above and beyond what was expected.

-Green

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Swyfft Claims Portal

Putting you in control.

It may sound obvious, but one of the biggest complaints people have about their claim experience is not being kept in the loop. Not at Swyfft. Immediately after submitting a claim, you'll receive a registration email and text message for the Swyfft Claims portal. In a few seconds, you can create an account and start managing your claim.

The Swyfft Claims Portal allows you to:
  • Review and track claim status
  • Connect with your assigned adjuster
  • Review upcoming appointments
  • Upload photos and videos of damage
  • Upload receipts and other important claims documents
  • Receive notifications by text or email when updates to your claim are made
  • Rate your satisfaction level with the services provide
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